On the importance of reasonable partners

If, right at the start of some­thing impor­tant, your part­ner (the other side) behaves even slightly unrea­son­ably, you need to stop. Don’t hope the unrea­son­able­ness will go away later (or that you’ll simply have less contact).

Problems at the start = BIG prob­lems later.

No excuses about how prof­itable the deal is or how promis­ing the option looks. Unreliable part­ners will cancel all that out with what they do. And it’s hard to think up ways to pro­tect your­self: you don’t know where the danger might come from until you get into it.
So when judg­ing how promis­ing any deal is, use this formula:

A deal’s prospects = all the deal’s pluses + the part­ner factor × 2

People really do matter more than all the mate­r­ial things. In busi­ness, at least.

This isn’t only about choos­ing the right busi­ness part­ner; that goes with­out saying. Half of your busi­ness will depend on your busi­ness partner.

But don’t under­es­ti­mate the impor­tance of the part­ners who take part in your busi­ness indi­rectly (your coun­ter­par­ties) either: cus­tomers, sup­pli­ers of goods or equip­ment, your land­lords, inter­net and phone providers, web­site devel­op­ers (espe­cially the ones build­ing an online store), couri­ers and trans­port companies.