A short guide to using the internet for a small business

Stage one: make it easy for the people looking for you to find you

1. Create a business-card website

That is, a site of a few pages that does the job of a busi­ness card. Choose an address in the domain zone that matches where you operate.

For exam­ple, an address like *.od.ua suits Odesa com­pa­nies, while a *.com address will make vis­i­tors doubt where you’re actu­ally based, and on top of that Google won’t con­sider your site to be from Ukraine.

Put all the con­tact details you can on it, includ­ing your office address and how to get there. Describe in detail, but clearly, what you do and, if pos­si­ble, how much you charge for your ser­vices or goods.

Know this: a business-card web­site costs next to noth­ing these days, but even those three pages can keep bring­ing you extra customers.

Don’t put other sites’ but­tons on your com­pany’s site, even if their sub­ject is close to yours. Counter but­tons are a relic of the past. They bring your site no ben­e­fit; on the con­trary, they weigh it down and dis­tract visitors.

If you’re order­ing a site from pro­gram­mers and aren’t quite sure it will work for you, don’t give in when they insist your site needs an expen­sive, beau­ti­ful design with pic­tures and ornaments. If you’re making a business-card site, make it like a busi­ness card: min­i­mal­ism is just the thing here.

Take a look, for exam­ple, at the web­site of the com­pany of Igor Mann, a mar­keter very well known in Russia and Ukraine: kongru.ru

2. Create a company mailbox that includes your site’s address, for example orders@yoursite.ua

How embar­rass­ing it is to see email addresses like companya2008@mail.ru for fairly large whole­sale com­pa­nies in glossy trade magazines!

Use your own mailbox. If you have your own site, ask the pro­gram­mers to set it up: it’s five min­utes’ work. And yes, better not to use your date of birth or abbre­vi­a­tions of your first and/or last name in the address. That looks ugly too, and it will be hard to dic­tate over the phone.

3. Put your company’s details in topic directories, mark yourself on maps and add yourself to business listings

The inter­net is full of free direc­to­ries and list­ings, like the famil­iar Yellow Pages, and notice­boards like… well, noticeboards :)

Just don’t fall for the tricks of the var­i­ous adven­tur­ers who offer you a place in their direc­tory, which “500,000 people visit every day” and which “will bring you thou­sands of happy cus­tomers”, for just $300 a month! As a rule, it’s a con and noth­ing of the kind will happen. Study such offers care­fully, and in any case treat them with suspicion.

For Odesa, a very good idea is to add your com­pany to 2GIS, the city map and busi­ness direc­tory; for Kyiv (and not only Kyiv), to mapia.ua. Yandex recently started let­ting com­pa­nies add their details:

Yandex.Webmaster has a new sub­sec­tion, “Addresses and orga­ni­za­tions”, for adding and edit­ing details of the orga­ni­za­tion behind a site: addresses, phone num­bers, alter­na­tive names, line of business. Addresses and phones appear in search results beside the site’s descrip­tion, and the other details make the orga­ni­za­tion easier to find in Yandex.Maps and Yandex.Addresses.

Google’s equiv­a­lent is Local Business Center.

Once you’ve added up-to-date details about your com­pany through these ser­vices, you can be sure people will find you on Google’s and Yandex’s maps.

Stage two: make it easy for the people looking for your goods or services to find you

1. Use SEO to push your site up for key search queries

Wikipedia says:

Search engine opti­miza­tion (SEO, in English) is a set of mea­sures for rais­ing a site’s posi­tion in the results of search engines for par­tic­u­lar user queries. Usually, the higher a site’s posi­tion in the search results, the more inter­ested vis­i­tors come to it from search engines.

Put simply, it means making sure that when some­one types the name of your prod­uct (or ser­vice) into Google or Yandex, they get your site first, not your competitors’.

It’s like rent­ing a shop in a mall closer to the entrance.

From here on, look things up and read for your­self, and hire specialists. I’d advise going to seri­ous com­pa­nies rather than lone pro­gram­mers, because the chance of falling into the hands of char­la­tans is too high: in this busi­ness it’s very easy for overly “advanced” opti­miz­ers to pull the wool over the eyes of “unad­vanced” clients.

When you hire spe­cial­ists, don’t take the pop­u­lar bait: “for just 3,000 hryv­nias a month we’ll get your site to first place for 5 key queries”. There can’t be one price for every­one here. It’s like saying all the sausage in our shop costs 25 hryv­nias a kilo. Breaking through to the top is harder for some busi­nesses than for others, so the sausage, I mean the price, is individual.

2. Use contextual advertising

Let’s turn to the wiki again:

Contextual adver­tis­ing is a type of online advertising based on match­ing the con­tent of the ad to the context (content) of the web page where it is placed.

This is another way of get­ting closer to the entrance of the vir­tual mall, only here the rent depends on how many people walk into your shop. You buy ads on sites with a related sub­ject or, more often, on the Google or Yandex page where a poten­tial cus­tomer has typed “your” query (the name of your prod­uct or service).

Feel the dif­fer­ence? SEO pushes you higher in Google’s or Yandex’s results, while con­tex­tual adver­tis­ing just shows an ad next to them.

Here too, better go to specialists. They usu­ally take a per­cent­age of the ad budget. Though that’s a bit odd: for some reason I sus­pect they set up your ads once at the start and then just col­lect a per­cent­age for, so to speak, support.

3. Write useful articles on your subject and put them on your site, hand out free “samples”

Explain how to do some­thing your poten­tial cus­tomers run into. Home-repair tips come to mind, though it could be anything. The main thing is to create some value for people: say some­thing new, or say it better or more simply than others. This will show what pro­fes­sion­als you are in your field and will attract customers. Think about which sites on your sub­ject could carry your arti­cle, so that as many people as pos­si­ble see it.

The pop­u­lar “free­bies” are another exam­ple: give away for free some­thing you do for money. Something small, not com­plete, but able to work on its own. You must know trial ver­sions of soft­ware: there so that people try them and get hooked. This will draw atten­tion to you.

Designers, for exam­ple, often draw sets of pic­tures (icons) for web­sites and give them away for free, earn­ing respect and a rep­u­ta­tion, and above all, fame.

4. Check from time to time whether anyone has written about you anywhere: type your company’s name into a search engine and see what comes up

Maybe there are good reviews you didn’t know about. Republish them on your site with a link to the source. Be proud.

And if there are not very pleas­ant reviews, be glad: the inter­net is help­ing your com­pany get better. Put it right, apol­o­gize, and make up for the cus­tomer’s loss or hurt where you can. Then you’ll turn a dis­ap­pointed cus­tomer into some­one who tells friends and acquain­tances about you.

Stage three: create a service on your subject, or your own online store

Make some­thing… some­thing useful for your poten­tial cus­tomers, some­thing that helps them in their work or makes them happy. A simple exam­ple of such a ser­vice: all kinds of loan cal­cu­la­tors. A more com­plex one: a busi­ness card builder, if you print busi­ness cards. Or just sell your goods in an online store. That’s not a bad option either ;)