Keeping a blacklist of customers is a humiliating and deeply unpleasant business. I’d like to hear what colleagues think: is it worth building a shared list of dishonest customers for online stores?
In all my years in business I haven’t had that many characters like that. But a recent big lingerie order, where some of the items came back soiled and the customer’s phone number googles to a model’s ad on http://napodiume.ru (so clearly they did a photo shoot in the lingerie and sent it back), is pushing me to think about the idea again.
As I recall, one Ukrainian online store once sent around by email the details of a customer in a similar case.
Questions: